Services & Information
Appointments:
We require an appointment to be made if you want to see a doctor or a nurse. If you feel that you require a long consultation (i.e. having a Pap smear), please notify the receptionist when you make your booking.
PATIENTS NEED TO BE SEEN BY THEIR DOCTOR FOR REPEAT PRESCRIPTIONS AND REFERRALS.
Our instruments are disposable and sterile packs are used for all procedures.
Translator service: 131450
Our practice encourages patients to utilize the free translating and interpreting service.
Home visits:
Home visits may be available at doctor’s discretion during surgery hours for regular patients of the practice.
For urgent cases during business hours, please ring the surgery as an ambulance may be necessary.
After Hours arrangements:
We provide after hours care through After Hours Medical Service Ph: 137425
GP after hours helpline:1800 022 222
In an emergency, please phone 000 or the ambulance service on 131 233, or go to the emergency department of your nearest public hospital.
Telephoning doctors:
The doctors may be contacted during surgery hours. If it is an emergency, the receptionist will put you through. Otherwise, a written message will be taken and the doctor will contact you when they are next available.
Our nursing staff may be able to assist in your enquiries, our reception staff may ask you to speak to our nurses before seeing or speaking with a doctor.
Fees and payment:
Payment for consultation and associated services is required at the time of attendance. We do not issue accounts. We have an EFTPOS TYRO System where your payment will be refunded immediately by Medicare available at our practice. If you expect that you may experience difficulty paying, please speak to your doctor at the time of consultation.
We usually Bulk Bill all concession card & pension card holders on the presentation of their current card.
We Bulk Bill under 16’s and Veteran Card holders.
Our consultation fees are displayed in our waiting room. Additional costs may apply for other services (such as surgical procedures or dressings).
Outside services may have fee schedules that differ from our practice and charge additional fees. Patients are encouraged to confirm those costs with the individual provider.
Results
Patients will be notified if doctor needs to see them or patients can make follow up appointment with doctor.
